Shop Supervisor Jobs in Rockford IL
Full time @Altorfer CAT posted 2 months ago in Supervisor Shortlist Email JobJob Detail
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Job ID 1992
Job Description
Overview:
POSITION SUMMARY:
Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.
Working Hours/Days:
Basic Duties:
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
- The supervisor is responsible for all field service activity in his/her territory.
- Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
- Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
- Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
- Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
- Manage service, repair and reconditioning of machines and components.
- Manage shop service customer communications and instill deep customer loyalty.
- Manage the work order process from opening jobs through job invoicing
- Develop quotes for complex jobs and quote approvals
- Consistently enforce work rules and company policies
- Effectively manage all Work In Progress (WIP)
- Conduct semi-annual performance reviews for all direct reports
- Ensure operations conform to industry and company performance metrics and benchmarks
- Occasionally participate in sales calls with Sales Reps.
- Perform all safety inspections on field vehicles and current employee safety programs.
SUPERVISORY RESPONSIBILITIES: Direct reports to include all shop technicians, apprentices and helpers reporting to him. Manage all admin personnel assigned to his/her area.
Qualifications:
EDUCATION/QUALIFICATION/EXPERIENCE:
- Associates degree preferred with minimum of two years management experience in construction equipment service and repair
- Experience as an Equipment Manager or Service Manager a plus
- Advanced user of all Microsoft Office products to include Excel
- Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus
- Working knowledge of DSI dispatch system a plus
Skills and Abilities:
- Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
- Exceptional communication, management, leadership and interpersonal skills
- Working knowledge of OSHA and EPA regulations as they relate to the industry
Equal Opportunity Employer M/F/Disabled/Vets
Physical Requirements/Environmental Conditions:
PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
Place corresponding letter next to each category. “C” Constantly (6-8 hrs/day)
“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable. Indicate appropriate weight where applicable.
| o | Climbing | o | Stooping | o | Kneeling |
| o | Crouching | na | Crawling | o | Reaching |
| f | Standing | f | Sitting | f | Walking |
| o | Grasping | o | Repetitive Motion | f | Keyboarding |
| na | Pulling | o | Lifting | na | Pushing |
| o | Up to 25 lbs. | o | Up to 25 lbs. | o | Up to 25 lbs. |
| Na | 26-50 lbs. | Na | 26-50 lbs. | Na | 26-50 lbs. |
| Na | Over 50 lbs | na | Over 50 lbs. | na | Over 50 lbs. |
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Subject to both inside and outside conditions |