Shop Supervisor Jobs in Rockford IL

Full time @Altorfer CAT in Supervisor
  • 5055 South Main Road, Rockford, Illinois 61102, United States View on Map
  • Post Date : January 31, 2023
  • Apply Before : April 26, 2023
  • 0 Application(s)
  • View(s) 101
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Job Detail

  • Job ID 1992

Job Description



Shop supervisor is accountable for the efficiency and discipline of all shop technicians assigned to him/her. He/she must possess a deep knowledge of construction equipment repair processes and have excellent organizational skills. Customer relations and customer satisfaction are also key ingredients of the job.

Working Hours/Days:

Monday through Friday 7 am to 4 pm, OT as needed.

Basic Duties:

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

  • The supervisor is responsible for all field service activity in his/her territory.
  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
  • Manage service, repair and reconditioning of machines and components.
  • Manage shop service customer communications and instill deep customer loyalty.
  • Manage the work order process from opening jobs through job invoicing
  • Develop quotes for complex jobs and quote approvals
  • Consistently enforce work rules and company policies
  • Effectively manage all Work In Progress (WIP)
  • Conduct semi-annual performance reviews for all direct reports
  • Ensure operations conform to industry and company performance metrics and benchmarks
  • Occasionally participate in sales calls with Sales Reps.
  • Perform all safety inspections on field vehicles and current employee safety programs.


SUPERVISORY RESPONSIBILITIES: Direct reports to include all shop technicians, apprentices and helpers reporting to him. Manage all admin personnel assigned to his/her area.



  • Associates degree preferred with minimum of two years management experience in construction equipment service and repair
  • Experience as an Equipment Manager or Service Manager a plus
  • Advanced user of all Microsoft Office products to include Excel
  • Working knowledge of Caterpillar programs DBSi, PSQ , SMIS 2 and PSEL a plus
  • Working knowledge of DSI dispatch system a plus

Skills and Abilities:

  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
  • Exceptional communication, management, leadership and interpersonal skills
  • Working knowledge of OSHA and EPA regulations as they relate to the industry

Equal Opportunity Employer M/F/Disabled/Vets

Physical Requirements/Environmental Conditions:


Place corresponding letter next to each category.  “C” Constantly (6-8 hrs/day)

“F” Frequently (3-6 hrs/day), “O” Occasionally (up to 3hrs/day) or NA if not applicable.  Indicate appropriate weight where applicable.


o Climbing o Stooping o Kneeling
o Crouching na Crawling o Reaching
f Standing f Sitting f Walking
o Grasping o Repetitive Motion f Keyboarding
na Pulling o Lifting na Pushing
o Up to 25 lbs. o Up to 25 lbs. o Up to 25 lbs.
Na 26-50 lbs. Na 26-50 lbs. Na 26-50 lbs.
Na Over 50 lbs na Over 50 lbs. na Over 50 lbs.



Subject to both inside and outside conditions